Latest Issue
- customer support
- cancellation flow
- confirmation & traceability
Casual Chat, Serious Cancellation
A cancellation chat felt lightweight, but lacked the confirmation and traceability needed for a higher-stakes service request.
Sola Journal
On friction, form, and the quieter forces that shape how things feel.
UX Field Notes
Scenes from daily life, looked at through a UX lens. Where things rub — and small moves that could help.
A cancellation chat felt lightweight, but lacked the confirmation and traceability needed for a higher-stakes service request.
A simple vending-machine purchase became confusing because the tap area, step order, and feedback were not clearly visible.
A café bread display made individual products difficult to identify until the moment of ordering, turning browsing into a rushed decision.
Across several coffee-chain locations, fast-changing or missing menu displays made the full choice visible only at the register—after the customer was already expected to order.
Featured Articles
Writing across several places — on UX and interface design, on people and the spaces we share, and on culture, structure, and the quieter forces that shape how we live.
About
Sola Journal is a small publication by Sola — a UX lens turned outward. Through field notes and selected writing, it documents the way I look at products, interfaces, and the world.
The name comes from 陽子 (Yoko) — child of the sun — and 空 (sora/sola), the Japanese word for sky. It also echoes sol, the Spanish root for sun. A space for light and open thinking.
