Latest Issue
- customer support
- cancellation flow
- confirmation & traceability
Casual Chat, Serious Cancellation
A cancellation chat felt lightweight, but lacked the confirmation and traceability needed for a higher-stakes service request.
UX Field Notes
A growing collection of small UX observations — places where the everyday experience rubs, and small moves that could help.
A cancellation chat felt lightweight, but lacked the confirmation and traceability needed for a higher-stakes service request.
A simple vending-machine purchase became confusing because the tap area, step order, and feedback were not clearly visible.
A café bread display made individual products difficult to identify until the moment of ordering, turning browsing into a rushed decision.
Across several coffee-chain locations, fast-changing or missing menu displays made the full choice visible only at the register—after the customer was already expected to order.