Latest Issue
- customer support
- cancellation flow
- confirmation & traceability
Casual Chat, Serious Cancellation
I recently had to cancel an electricity application I had submitted in advance for a move. The company offered two optio…
UX Field Notes
Everyday friction,
noticed.
A growing collection of small UX observations — places where the everyday experience rubs, and small moves that could help.
- vending machine
- signage & feedback
- feedback & status
Simple Water, Complex Flow
- café experience
- decision pressure
- menu visibility
Hidden Bread, Visible Pressure
- menu visibility
- decision pressure
- café experience